Roberts & Roberts Associates - Multitasking Skills and Tools Workshop

Today's knowledge-worker deals in the realm of information and ideas . . . creative products that are affected by work habits as well as work conditions. As a knowledge-worker, you also know that your success on the job depends on your ability to manage multiple tasks, multiple bosses, and multiple priorities . . . all of which compete for your time and attention simultaneously. This workshop addresses this reality head-on. It deals with managing your tasks, circumstances, and personal work habits more effectively, allowing you to maximize your creative energy and the vitality. In this workshop you will learn practical skills, aided by special tools, for managing multiple tasks and conflicting priorities. You will also learn tactics for coordinating multiple projects and juggling competing demands on your time and attention from multiple bosses. Furthermore, with the aid of our Task Orientation Style™ assessment instrument, you will gain insight into your personal task management style and how to benefit from this information to enhance your performance. Here are the topics covered in this timely workshop:

Topics

Task Management - How It Differs from Time Management and Project Management
Strategies for Managing Multiple Tasks
Barriers to Effective Task Management
4 Domains in Which Overloading Can Occur
Assessing the Costs and Benefits of Multitasking
Multitasking and the Brain – What We Know From Research
Understanding and Managing Your Personal Task Orientation Style™
Attention Management – Paying Attention To "Attention Thieves" and Distracters
Gaining Cooperation in a Multitasking Environment
Interpersonal Negotiation Skills – How to Handle Interrupters & Off-loaders Diplomatically
Setting and Managing Multiple Priorities
Using Metrics and Factual Data – Putting the E-I Power Curve To Work
Multitasking Toolkit – Practical Tools for Enhancing Your Multitasking Capability
Managing Stress and Conflict in a Multitasking Environment
Action Plan for Immediate Application – Putting the Tools & Principles Into Practice

Who Should Participate?
This workshop is geared for anyone who has to juggle multiple tasks and conflicting priorities under resource-constrained conditions. This may include individual contributors, project managers, program managers, and administrative support personnel.

Duration: 1-day.

* Alternately titled Dealing With Task Overload™

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Training & Development Programs for
Administrative Professionals

Roberts & Roberts Associates is proud to offer The Platinum Series™ ... a set of top-tier courses specially geared for contemporary administrative professionals and the challenges they face in the workplace. Participants will be issued a certificate of completion that complies with the documentation requirements for CAP^® and CPS^®recertification. Courses are available on demand and are occasionally offered on an open-enrollment basis. Courses are available on demand and are occasionally offered on an open-enrollment basis. The courses are also available on a semi-private basis at our facility for up to 3 participants.

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Here is a synopsis of the courses in the series:

Analytical Skills for
Administrative Professionals™

This 2-day course builds skills in three areas: 1) detecting and preventing potential problems - making others aware of problems before they escalate or spiral out of control; 2) making real-time decisions by rapidly assessing the facts and assumptions; and 3) identifying logical errors, false conclusions, and unsubstantiated assertions. You will also learn how to use MS Excel to analyze data and create compelling charts and graphs. A customized 1-day version of this course is also available.

Practical Project Management for
Administrative Professionals™

In this 2-day course you will learn how to use a 10-step framework to plan and organize projects that are of the scope and variety that administrative professionals typically encounter. You will also learn how to use certain tools in the project manager’s “toolkit” to assist in executing projects, tracking progress, and dealing with the difficult “human challenges” that are known to accompany high-pressure, high-profile project. A customized 1-day version of this course is also available.

Multitasking Skills and Tools for
Administrative Professionals™

This 1-day course is designed to deal with the challenges that virtually every administrative professional faces: How to juggle multiple tasks while supporting multiple internal customers—each of whom feels that his or her projects and tasks should take top priority. In this course you will learn practical skills in managing multiple tasks and dealing with competing and concurrent demands for your time, energy, and attention from multiple sources.

Tact and Diplomacy Skills for
Administrative Professionals™

Administrative professionals are required to be masters at communicating their thoughts and ideas. They must be adept at asking questions, presenting facts, expressing opinions, and getting their point across in delicate situations ... without coming across as abrasive or insensitive. This 1-day course emphasizes practical skills in dealing with these very difficult challenges. Scenarios and exercises are used throughout the course to reinforce the skills.

Negotiating and Persuasion Skills for
Administrative Professionals™

Whether negotiating with superiors, customers, peers, or vendors, administrative professionals encounter negotiating "opportunities" every day. In this 1-day course you will learn practical skills for negotiating with peers and associates in situations involving task assignments, priorities, resource utilization, and other matters that are internal to the organization. You will also acquire skills in negotiating with vendors and suppliers for issues involving costs, features, terms, and conditions.

Writing and Editing Skills for
Administrative Professionals™

Whether writing a memorandum, e-mail message, or department manual, it is important to apply certain principles to ensure the information you wish to convey is communicated clearly, accurately, and succinctly. In this 1-day course you will learn skills for enhancing your writing ability. You will learn how to frame your message to get the reader's attention and evoke a response when needed. You will also learn how review and tactfully recommend changes to documents that have been prepared by others.

Conducting Internal Surveys and Needs Analyses™

This 2-day course is designed for administrative professionals who are called upon to conduct internal surveys to collect data in support of organizational decisions and initiatives. Surveys may be used to assess training needs, the effectiveness of internal communications, or employee attitudes toward a recent policy change ... to name a few. Participants will learn how to design a valid survey instrument, administer the survey, use incentives to increase the response rate, compile the data, and create a report of the results.

Delivering Presentations to Co-Workers and Managers™

As the responsibilities of administrative professionals have expanded many are now asked to deliver presentations to their peers and managers. For example, they may be called upon to brief co-workers on the use of a new office system, or they may be asked to deliver a summary presentation to managers on the results of a recent internal survey. In this 1-day course, participants will learn how to analyze the information needs of the audience and then prepare and deliver a compelling presentation with confidence.

Excel for Right-Brain Thinkers™

This 1-day course is for individuals needing a basic knowledge of Excel and who might also describe themselves as "right-brain" thinkers ... non-analytic types who learn best by starting with the "big picture" rather than memorizing an array of commands and functions. The course uses an innovative approach based on examining actual worksheets and then giving the participants ample opportunity on their own to produce modified versions of the examples. This engaging "side door" approach enhances both comprehension and retention.

To inquire about an on-site or customized workshop, call us at (972) 596-2956 or
send an e-mail message to: info@r2assoc.com

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