Lon Roberts - SPC Information & Resources

Dr. Roberts is available to deliver entertaining keynotes and dinner speeches on thought-provoking topics that are geared for leaders, and emerging leaders, in public and private sector organizations. The speeches are delivered with an engaging style that encourages leaders to expand their awareness of emerging challenges in society and the opportunities that these challenges pose in leading their organizations in the 21st century.

Keynote Title	Description
Malice in Numberland™ Uses and Abuses of Statistics by Marketeers and the Media	Numbers can have a powerful effect in gaining support for a certain position. In this eye-opening presentation, Dr. Lon Roberts presents compelling evidence that the use of "creative statistics" is on the rise. Laced with examples—some humorous, some outrageous—his insights on how, why, and where this is happening will help you guard against being unwittingly manipulated by quantitative data. You could reduce the likelihood of being spun by spin doctors by 137% or more!
Quality At Your Service™ What To Do About the Other 80 Percent	Most of the tools and techniques for enhancing quality trace their genesis to the manufacturing world. But, since people do not behave like machines, many of these have had limited success when adapted to service industries--which employ 80% of the workforce. This presentation will challenge you to rethink the notion of how quality is maintained and measured in a service environment.
The People In the Process™	In the 1990s there was much discussion about the need for giving front-line employees the authority to solve problems and make decisions. Though the concept of empowerment was well-intentioned, it often didn't produce the desired results. This presentation will help you see and understand the missing ingredients in making empowerment live up to its potential.
An Outlier's Perspective On Deviant Quality Psychology™	In our quest to make it a scientific discipline, we have lost site of the fact that the word is "quality" not "quantity." In this presentation, Dr. Roberts will take you on a journey that looks at quality from the outside-in. It is intended to help restore the balance that has been lost by abdicating quality oversight to specialists who only view quality in terms of measurements that can be manipulated with sophisticated statistical tools.
The 30 Percent Principle™	The 30 Percent Principle™ is a transformation process designed to take your business to the next level . . . to a level of attainment that's not possible by doing a better job of what you've been doing . . . to a place beyond the reach of 6-Sigma, with its focus on defect-elimination and arcane statistical techniques. By contrast, The 30 Percent Principle™ is a framework for achieving rapid innovation . . . and doing so without relying on a cadre of "Black Belts" to spearhead projects. If you want to go where 6-Sigma, can't take you, you will want to hear this presentation.

Keynotes & Dinner Speeches by Lon Roberts, Ph.D.

Keynotes & Dinner Speeches
by Lon Roberts, Ph.D.