Dr. Roberts is available to deliver entertaining keynotes and dinner speeches on thought-provoking topics that are geared for leaders, and emerging leaders, in public and private sector organizations. The speeches are delivered with an engaging style that encourages leaders to expand their awareness of emerging challenges in society and the opportunities that these challenges pose in leading their organizations in the 21st century.
Malice in Numberland™
Misuses and Abuses of Statistics
Numbers can have a powerful influence in gaining support for a certain position. In this eye-opening presentation, Dr. Lon Roberts presents compelling evidence that the use of "creative statistics" is on the rise. Laced with examples—some humorous, some outrageous—his insights on how, why, and where this is happening will help you guard against being unwittingly manipulated by quantitative data. In the sound bite world in which we live, it is important for all of us to be aware of the ploys plied by the perpetrators of Malice in Numberland. The insights will benefit both users and purveyors of statistical data in the workplace.
SPC for Right-Brain Thinkers
People who are "naturals" at dealing with complex human-factors are vital to a service economy. Yet, many of these intelligent professionals have a paralyzing fear of math and statistics. In this insightful presentation, Dr. Roberts paints a picture of the challenges and opportunities this poses for those who speak the language of statistics—the proponents and purveyors of fact-based, data-driven decisions. Using SPC, both literally and metaphorically, he describes what analytical-types can and must do to bridge the communications gap between themselves and the "right-brain" thinkers who are front-line providers of professional services to customers.
Quality At Your Service™
What To Do About the Other 80%
Most of the tools and techniques for enhancing quality trace their genesis to the manufacturing world. But, since people do not behave like machines, many of these have had limited success when adapted to service industries—which employ 80% of the workforce. This presentation will challenge you to rethink the notion of how quality is maintained and measured in a service environment.
The People In the Process™
In the 1990s there was much discussion about the need for giving front-line employees the authority to solve problems and make decisions. Though the concept of empowerment was well-intentioned, it often didn't produce the desired results. This presentation will help you see and understand the missing ingredients in making empowerment live up to its potential.
An Outlier's Perspective On Deviant Quality Psychology™
In our quest to make it a scientific discipline, we have lost site of the fact that the word is "quality" not "quantity." In this presentation, Dr. Roberts will take you on a journey that looks at quality from the outside-in. It is intended to help restore the balance that has been lost by abdicating quality oversight to specialists who only view quality in terms of measurements that can be manipulated with sophisticated statistical tools.
The 30 Percent Principle™
The 30 Percent Principle™ is a transformation process designed to take your business to the next level . . . to a level of attainment that's not possible by doing a better job of what you've been doing . . . to a place beyond the reach of 6-Sigma, with its focus on defect-elimination and arcane statistical techniques. By contrast, The 30 Percent Principle™ is a framework for achieving rapid innovation . . . and doing so without relying on a cadre of "Black Belts" to spearhead projects. If you want to go where 6-Sigma, can't take you, you'll want to hear this compelling presentation.
For additional speech topics, click here.
ARTICLES BY LON ROBERTS
Too Busy To Think:
Cost, Causes, and Consequences of Multitasking Mania
Applying SPC in a Service Environment
Why Soft Problems Can't Be Solved
Learning Begins With Forgetting
Taming The E-Mail Monster
The 'Just Do It' Style of Managing Projects
Reengineering's Demise Is Greatly Exaggerated
Project Managers by Design
© Copyright 1995-2009
Roberts & Roberts Associates
Roberts & Roberts Associates Home Page
Right-Brain Thinkers Are Normal
Right Brain Thinkers Are Normal